Posts Tagged ‘test and repair’

 

Product Support Services Teams with Aquis Communications

PSSI will handle returns, repair and refurbishment for Aquis’ pager business

 

Coppell, Texas (Oct. 17, 2011) – Product Support Services, Inc. (PSSI) today announced that Aquis Communications has authorized PSSI to assume the total multi-brand pager returns management system in support of 100 percent of the company’s extensive pager business.

PSSI’s services will include returns management, returns data collection, inventory management, cosmetic refurbishment, as well as test and repair services. This will support Aquis’ fulfillment of new customer orders, as well as the exchange order requirements of existing customers.

Aquis Communications, a subsidiary of ComSoft Corporation, provides mission-critical and time-sensitive communications services, including wide area and private paging systems, emergency mass notification systems (UnityAlert) and telecom expense management (TEAM), for government agencies, healthcare organizations, educational institutions, public safety and industrial organizations across the country.

According to Aquis Chairman Rick Gdovic, PSSI was selected to be the company’s sole source for returns, repair and refurbishment for its paging business in large part due to PSSI’s exceptional quality, quick turnaround and excellent customer support.

“We believe this partnership will dramatically help us better serve our customers,” said Gdovic. “We look forward to working with PSSI as our returns and repair servicing center.”

Specializing in electronics repairs and returns management, PSSI serves more than 1 million pager customers throughout the U.S. According to PSSI President and COO Bill Biancaniello, the relationship with Aquis was a natural fit for both businesses.

“An effective returns management program can improve a company’s sustainability, profitability and customer service,” said Biancaniello. “We are looking forward to generating positive results for Aquis and its customers.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of electronic products. For more information about PSSI, visit www.ProductSupportServices.com.

 

Returns Management in Your Supply Chain

 

Every supplier, either wholesale or retail, has to deal with returns and defective products at some time or another. It’s all a part of doing business, but usually results in a financial loss, and a quandary as to how to dispose of the returns. If a company were to institute a returns management program for dealing with returns, there is a possibility to recoup some of the financial loss.

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