Posts Tagged ‘reverse logistics’


Product Support Services, Inc. ‘PSSI’ Announces Approval from U.S. Patent and Trademark Office of a Registered Trademark – ‘Reverse Logistics Optimized’

COPPELL, TX, August 01, 2012 /24-7PressRelease/ — Product Support Services, Inc. (PSSI), a specialized provider of service supply chain and reverse logistics solutions for the electronics industry, today announced the company has been awarded a Trademark for Reverse Logistics Optimized. “I am quite pleased that our application for Trademark has been approved by the U.S. Patent and Trademark Office, indicated Mr. Biancaniello, President and COO. “This Trademark directly communicates what PSSI brings to our clients as PSSI continually strives to refine the processes, solutions, repair yield and net value recovery on the products we service. With over 125 years of industry experience among our senior executives, we provide a consultative approach to reverse logistics based on a broad base of industry experience in manufacturing, product repair, depot and field service management, service parts management and product remarketing.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) provides service supply chain solutions to assist OEMs, service providers, retailers, distributors, carriers and 3PLs provide reverse logistics solutions including product returns management and depot repair services that optimize value recovery on returned products and extend the life-cycle on deployed electronics. Operating from 125,000 Sq. Ft. facility in a triple free port zone, PSSI employs lean manufacturing principles and is an ISO9001:2008 certified operation.

Corporate Reputation at Stake with Product Recalls

There may come a time when manufacturers will have to recall a product. The laws of inevitability are on the side of the consumer, and each business along the supply chain needs to be prepared for this situation. How you handle the recall could be the difference between retaining good customer relations, or loss of confidence, when corporate reputation and profits are jeopardized.

Recalls are within the framework of reverse logistics, but are under the umbrella of unusual circumstances. Many businesses do not have a contingency plan in place. This is a big mistake.

Recalls are put in place to protect consumers, and immediate action is required. A smooth plan to handle the situation will impress the public with your compassion and desire to keep them from any further harm. It will also serve to protect you from further liability and possible fines.

A survey conducted in 1999 by Berman,“Planning the Inevitable Product Recall,” published in “Business Horizons,” found that of the 500 consumer products reviewed, nearly one-forth had experienced a product recall.

A manufacturer or seller could be held liable for failing to fulfill a recall in a proper manner. The recall can be voluntary, or forced by a regulatory agency or courts. This would happen if the product does not measure up to advertised claims for safety or effectiveness, a safety issue is triggered by a design flaw or production error, scientific evidence indicates the product holds potential health hazards to safety or contains toxic materials, product tampering, unforeseen uses for the product that could be potentially dangerous or failure to meet safety standards.

Reverse logistics industry experts say “product recall is a situation that nearly every manufacturer will probably face at some time or another, no matter how meticulous its quality control procedures.”

What product recall measures and policies do you have in place? Are you handling them yourself, and if so, are you up on all the latest regulations that will affect the success of your efforts? Is your public relations department up to the task? Are you confident they have the personnel and plan of action for a quick turnaround in case a recall should happen?

If not, who is your third-party service provider? There are reverse logistics firms that specialize in handling product recalls, from contacting the Consumer Product Safety Commission to handling the return flow of products.

According to, the following steps are essential to assure your product and brand integrity are preserved:

  1. Do your homework and locate a company that provides product recall management.
  2. Evaluate their recall process to ensure you are able to work with them.
  3. Select a product recall system that works for you, and can be implemented swiftly and efficiently.

For some, manufacturers’ product recall services start when the product is packaged. Software is available that allows them to quickly trace everything that goes into the product and then track shipments. This software can be integrated into your system.

Since product recall is an important aspect of the logistic process, many businesses conduct mock recall testing as a normal part of their operations. It’s better to be prepared and ready, and nothing happens, than to be caught unprepared.

Instituting Green Logistics Initiatives in Your Supply Chain

The environmental space is not interested in whether your company makes money or not. Their main concern is how you are impacting our air, water and natural resources. Hazardous and solid waste disposal and packaging have been identified as the leading issues in green logistics. The industry is pushing for measures that will tighten up regulations in order to ensure that the carbon footprint left on this planet is minimal.

“Greening” is the term used for a wide range of environmental concerns, and is usually thought of in a positive way. It is thought of as something beneficial to the planet and to the people who inhabit it. In terms of “greening”  logistics, the industry has made great strides in the last decade to begin tightening the gap between what can impact the planet and what can still make a business profitable. The answer is reverse logistics.

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Why Returns Management Companies can be our Environmental Stewards

Due to the human need for status and entertainment, modern culture has been careless in its adaptation of energy-intense and resource-depleting technology. We look at the advantages of new technology without a thought to what happens to the old products that are left behind in wake of the “upgrade.”

According to the Environmental Protection Agency (EPA), e-waste is not going to be eliminated anytime soon. We have as many as 99 million analog TVs that are left to be disposed. Also, the EPA reports that nearly three out of four computers sold in theU.S. are stockpiled in garages and closets, or thrown away into landfills or incinerators.

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Returns Management and Your Bottom Line

Consider the impact returns have on your customers. First, they have to spend their time and energy to bring the product back to the store. Then, if the item is not in stock or has to be ordered, they will have to come back again or wait for the item to be shipped. All this is aggravating to the consumer and could cause the loss of one or more customers, if the return is not handled properly. In today’s social networking world, one unhappy customer could have could have a major effect on new sales revenue!

Returns Management

Other costs of returns include:

  • Costs to process returns
  • Cost of replacement or refund to consumer
  • Transportation costs to bring in replacement items
  • Warehouse space and stocking costs
  • Labor costs for sorting, triaging and determining warranty status
  • Costs incurred to return to the manufacturer or distribution center

These negative impacts to both customers and company bottom lines can be avoided and actually turned into profits with the right returns management strategy.

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