Posts Tagged ‘returns management’

 

Retailers, Beware of Hidden Hazmat in Returns

 

The Environmental Protection Agency (EPA), Department of Transportation (DOT), Council on Safe Transportation of Hazardous Articles (COSTHA) and federal, state and local entities addressing the handling of hazardous materials (hazmat) are constantly updating regulations and procedures. With growing concern for the environment, there is more pressure on the manufacturers, wholesalers and retailers as to how they should properly handle items being returned by the consumer.

Within the next 3-5 years, there is expected to be an increase in products being discarded and returned, as well as more regulations that will affect everyone along your supply chain. With more demand on manufacturers to produce more advanced high-tech products, and the lifespan of products getting shorter and shorter, the number of potentially hazardous products being returned or discarded annually will increase exponentially. This means that reverse logistics in your supply chain is going to become more complex. Many items you may not think contain hazardous material actually can be the most dangerous.

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Product Support Services Teams with Aquis Communications

PSSI will handle returns, repair and refurbishment for Aquis’ pager business

 

Coppell, Texas (Oct. 17, 2011) – Product Support Services, Inc. (PSSI) today announced that Aquis Communications has authorized PSSI to assume the total multi-brand pager returns management system in support of 100 percent of the company’s extensive pager business.

PSSI’s services will include returns management, returns data collection, inventory management, cosmetic refurbishment, as well as test and repair services. This will support Aquis’ fulfillment of new customer orders, as well as the exchange order requirements of existing customers.

Aquis Communications, a subsidiary of ComSoft Corporation, provides mission-critical and time-sensitive communications services, including wide area and private paging systems, emergency mass notification systems (UnityAlert) and telecom expense management (TEAM), for government agencies, healthcare organizations, educational institutions, public safety and industrial organizations across the country.

According to Aquis Chairman Rick Gdovic, PSSI was selected to be the company’s sole source for returns, repair and refurbishment for its paging business in large part due to PSSI’s exceptional quality, quick turnaround and excellent customer support.

“We believe this partnership will dramatically help us better serve our customers,” said Gdovic. “We look forward to working with PSSI as our returns and repair servicing center.”

Specializing in electronics repairs and returns management, PSSI serves more than 1 million pager customers throughout the U.S. According to PSSI President and COO Bill Biancaniello, the relationship with Aquis was a natural fit for both businesses.

“An effective returns management program can improve a company’s sustainability, profitability and customer service,” said Biancaniello. “We are looking forward to generating positive results for Aquis and its customers.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of electronic products. For more information about PSSI, visit www.ProductSupportServices.com.

 

Why Returns Management Companies can be our Environmental Stewards

Due to the human need for status and entertainment, modern culture has been careless in its adaptation of energy-intense and resource-depleting technology. We look at the advantages of new technology without a thought to what happens to the old products that are left behind in wake of the “upgrade.”

According to the Environmental Protection Agency (EPA), e-waste is not going to be eliminated anytime soon. We have as many as 99 million analog TVs that are left to be disposed. Also, the EPA reports that nearly three out of four computers sold in theU.S. are stockpiled in garages and closets, or thrown away into landfills or incinerators.

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PSSI Expands its Relationship with Pantech

PSSI Expands its Relationship with Pantech in North America with the Retail Sale of Consumer Driven Products and Accessories

Pantech will now entrust PSSI with the full retail sale of Pantech accessories to include batteries, covers and chargers for Pantech’s GSM cell phones

 

Coppell, Texas (Oct. 4, 2011) – Product Support Services, Inc. (PSSI), is proud to announce that Pantech Wireless Inc, the American subsidary of South Korea based Pantech Co. Ltd., has now authorized PSSI to commence the sale of Pantech parts and accessories to the North American consumer.

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Join Us at Consumer Returns 2011

Join Us at Consumer Returns 2011
Sept. 19 – Sept. 21
Omni Mandalay, Las Colinas, TX

We’re excited, once again, to attend this year’s Consumer Returns conference. The PSSI executive team will be there Sept. 19 – Sept. 21 sharing insights, ideas and solutions with customers, retailers and partners.

This event really focuses on the things we do best – improving profitability through returns management, repair and refurbishment, enhanced supply chain communications, outsourcing and green initiatives.

We’re  looking forward to connecting with other organizations focused on returns and invite all to tour our returns and repair facility located just minutes for the convention site.  We’re right around the corner!

If you are interested in checking out our facilities, we’ll provide all the coordination and logistics to share our operations with you and your team.

Please contact our VP of Sales and Marketing Cynthia Smith (csmith@prodcutsupportservices.com,  972-462-3970 X236) to coordinate.

Hope to see you there!

 

Returns Management in Your Supply Chain

 

Every supplier, either wholesale or retail, has to deal with returns and defective products at some time or another. It’s all a part of doing business, but usually results in a financial loss, and a quandary as to how to dispose of the returns. If a company were to institute a returns management program for dealing with returns, there is a possibility to recoup some of the financial loss.

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Green Supply Chain Strategy:

Add Electronics Repair and Refurbishment to Your Recycling Program


When products are returned, there are many creative ways for companies to maximize value of the returns while expanding their green initiatives. The simplest and most often implemented green supply chain strategy is recycling electronics and products when they have reached the end of their useful lives.Additional opportunities are often not as obvious, but can be very valuable with the assistance of an organization that specializes in returns management and electronics repair. For example:

  • The product no longer functions, however it still has substantial value in the harvesting of valuable, and at times, rare components.  These can be used in the refurbishment of the products or can be sold for maximum value.
  • The product is still fully functional and thus can be repackaged and sold as refurbished goods in a secondary market, thus adding additional revenue to the owners.
  • The product is no longer functional; however it can still be repaired/remanufactured and reused and/or sold in a secondary market, again at a profit to the owners.

Bottom line: Efficient strategies to refurbish, reuse and resell products and raw materials save money and increase profits while still benefiting our environment.

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Returns Management and Your Bottom Line

Consider the impact returns have on your customers. First, they have to spend their time and energy to bring the product back to the store. Then, if the item is not in stock or has to be ordered, they will have to come back again or wait for the item to be shipped. All this is aggravating to the consumer and could cause the loss of one or more customers, if the return is not handled properly. In today’s social networking world, one unhappy customer could have could have a major effect on new sales revenue!

Returns Management

Other costs of returns include:

  • Costs to process returns
  • Cost of replacement or refund to consumer
  • Transportation costs to bring in replacement items
  • Warehouse space and stocking costs
  • Labor costs for sorting, triaging and determining warranty status
  • Costs incurred to return to the manufacturer or distribution center

These negative impacts to both customers and company bottom lines can be avoided and actually turned into profits with the right returns management strategy.

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PSSI Teams with Pantech Wireless

Product Support Services Teams with Pantech Wireless to Enhance Warranty Services in North America

PSSI will handle returns, repair, refurbishment for Pantech’s GSM phones

PSSI Teams with Pantech

Coppell, Texas  – (Aug. 10, 2011) Product Support Services, Inc. (PSSI), has announced the signing of a contract with Pantech Wireless Inc, the American subsidiary of South Korea based Pantech Co. Ltd., to provide warranty service for the company’s GSM phones. This agreement will make PSSI the sole North American Authorized Service Center for the GSM line, currently sold in the United States through AT&T.  As such, PSSI will provide both In-Warranty and Out-of-Warranty repair and refurbishment services for all Pantech customers in North America.

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