Product Support Services Teams with Aquis Communications

PSSI will handle returns, repair and refurbishment for Aquis’ pager business

 

Coppell, Texas (Oct. 17, 2011) – Product Support Services, Inc. (PSSI) today announced that Aquis Communications has authorized PSSI to assume the total multi-brand pager returns management system in support of 100 percent of the company’s extensive pager business.

PSSI’s services will include returns management, returns data collection, inventory management, cosmetic refurbishment, as well as test and repair services. This will support Aquis’ fulfillment of new customer orders, as well as the exchange order requirements of existing customers.

Aquis Communications, a subsidiary of ComSoft Corporation, provides mission-critical and time-sensitive communications services, including wide area and private paging systems, emergency mass notification systems (UnityAlert) and telecom expense management (TEAM), for government agencies, healthcare organizations, educational institutions, public safety and industrial organizations across the country.

According to Aquis Chairman Rick Gdovic, PSSI was selected to be the company’s sole source for returns, repair and refurbishment for its paging business in large part due to PSSI’s exceptional quality, quick turnaround and excellent customer support.

“We believe this partnership will dramatically help us better serve our customers,” said Gdovic. “We look forward to working with PSSI as our returns and repair servicing center.”

Specializing in electronics repairs and returns management, PSSI serves more than 1 million pager customers throughout the U.S. According to PSSI President and COO Bill Biancaniello, the relationship with Aquis was a natural fit for both businesses.

“An effective returns management program can improve a company’s sustainability, profitability and customer service,” said Biancaniello. “We are looking forward to generating positive results for Aquis and its customers.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of electronic products. For more information about PSSI, visit www.ProductSupportServices.com.

 

Why Returns Management Companies can be our Environmental Stewards

Due to the human need for status and entertainment, modern culture has been careless in its adaptation of energy-intense and resource-depleting technology. We look at the advantages of new technology without a thought to what happens to the old products that are left behind in wake of the “upgrade.”

According to the Environmental Protection Agency (EPA), e-waste is not going to be eliminated anytime soon. We have as many as 99 million analog TVs that are left to be disposed. Also, the EPA reports that nearly three out of four computers sold in theU.S. are stockpiled in garages and closets, or thrown away into landfills or incinerators.

Read more »

PSSI Expands its Relationship with Pantech

PSSI Expands its Relationship with Pantech in North America with the Retail Sale of Consumer Driven Products and Accessories

Pantech will now entrust PSSI with the full retail sale of Pantech accessories to include batteries, covers and chargers for Pantech’s GSM cell phones

 

Coppell, Texas (Oct. 4, 2011) – Product Support Services, Inc. (PSSI), is proud to announce that Pantech Wireless Inc, the American subsidary of South Korea based Pantech Co. Ltd., has now authorized PSSI to commence the sale of Pantech parts and accessories to the North American consumer.

Read more »

Sustainability: Conserve Precious Metals through Efficient Remanufacturing Processes

Pressure is building on hi-tech manufacturers to stop the mining of precious metals and find a way to reverse the negative impact on our environment. Within the next 20 years, our mineral reserves will be mostly depleted – unless we start immediately to turn things around. The question is how are manufacturers going to make the necessary changes in order to save our environment, reduce the rising costs of these precious metals and avoid potential liability from the disposal of their products? The answer is to have a green sustainability program in effect.

Read more »

eCycling for Responsible Electronics Disposal

The Consumer Electronics Association (CEA) kicked off a national eCycling Leadership Initiative campaign to collect about 89 million cubic feet of electronic waste – enough to fill a 71,000-seat NFL football stadium.  This is the first ever industry-wide program to make consumers and industries more aware of the need to improve our environment, and to draw attention to the need for responsible disposal and recycling of electronic material.

According to CEA figures, 300 million pounds of electronic material was recycled in 2010. The goal of the initiative is to reach one billion pounds of e-waste by the year 2016.

Read more »

Join Us at Consumer Returns 2011

Join Us at Consumer Returns 2011
Sept. 19 – Sept. 21
Omni Mandalay, Las Colinas, TX

We’re excited, once again, to attend this year’s Consumer Returns conference. The PSSI executive team will be there Sept. 19 – Sept. 21 sharing insights, ideas and solutions with customers, retailers and partners.

This event really focuses on the things we do best – improving profitability through returns management, repair and refurbishment, enhanced supply chain communications, outsourcing and green initiatives.

We’re  looking forward to connecting with other organizations focused on returns and invite all to tour our returns and repair facility located just minutes for the convention site.  We’re right around the corner!

If you are interested in checking out our facilities, we’ll provide all the coordination and logistics to share our operations with you and your team.

Please contact our VP of Sales and Marketing Cynthia Smith (csmith@prodcutsupportservices.com,  972-462-3970 X236) to coordinate.

Hope to see you there!

 

Asset Recovery and Its Impact on Carbon Footprint

Environmentally, manufacturers, retailers and service providers who turn to return recovery programs and aftermarket services relieve the demand on our landfill space as well as cut down on toxic emissions. These programs also make a significant reduction in the need to mine our almost depleted mineral supplies.

We must become waste conscious by reducing our disposables through repairing, reusing and recycling materials. The biggest way businesses can help to reduce their carbon footprint on the environment by protecting is to consider an alternative to dumping items that are perceived to have outlived their usefulness.

Over the course of a decade, in the U.S. alone, 500 trillion pounds of resources will have been transformed into nonproductive waste, which leads to the emissions of methane and carbon dioxide into the air, and the leaching of hazardous materials into the soil and waterways. The most effective way to reduce waste is to not create it in the first place. Recycling is the answer.

Read more »

Returns Management in Your Supply Chain

 

Every supplier, either wholesale or retail, has to deal with returns and defective products at some time or another. It’s all a part of doing business, but usually results in a financial loss, and a quandary as to how to dispose of the returns. If a company were to institute a returns management program for dealing with returns, there is a possibility to recoup some of the financial loss.

Read more »

Green Supply Chain Strategy:

Add Electronics Repair and Refurbishment to Your Recycling Program


When products are returned, there are many creative ways for companies to maximize value of the returns while expanding their green initiatives. The simplest and most often implemented green supply chain strategy is recycling electronics and products when they have reached the end of their useful lives.Additional opportunities are often not as obvious, but can be very valuable with the assistance of an organization that specializes in returns management and electronics repair. For example:

  • The product no longer functions, however it still has substantial value in the harvesting of valuable, and at times, rare components.  These can be used in the refurbishment of the products or can be sold for maximum value.
  • The product is still fully functional and thus can be repackaged and sold as refurbished goods in a secondary market, thus adding additional revenue to the owners.
  • The product is no longer functional; however it can still be repaired/remanufactured and reused and/or sold in a secondary market, again at a profit to the owners.

Bottom line: Efficient strategies to refurbish, reuse and resell products and raw materials save money and increase profits while still benefiting our environment.

Read more »

Returns Management and Your Bottom Line

Consider the impact returns have on your customers. First, they have to spend their time and energy to bring the product back to the store. Then, if the item is not in stock or has to be ordered, they will have to come back again or wait for the item to be shipped. All this is aggravating to the consumer and could cause the loss of one or more customers, if the return is not handled properly. In today’s social networking world, one unhappy customer could have could have a major effect on new sales revenue!

Returns Management

Other costs of returns include:

  • Costs to process returns
  • Cost of replacement or refund to consumer
  • Transportation costs to bring in replacement items
  • Warehouse space and stocking costs
  • Labor costs for sorting, triaging and determining warranty status
  • Costs incurred to return to the manufacturer or distribution center

These negative impacts to both customers and company bottom lines can be avoided and actually turned into profits with the right returns management strategy.

Read more »