Archive for the ‘Company News’ Category


Product Support Services, Inc. ‘PSSI’ Announces Approval from U.S. Patent and Trademark Office of a Registered Trademark – ‘Reverse Logistics Optimized’

COPPELL, TX, August 01, 2012 /24-7PressRelease/ — Product Support Services, Inc. (PSSI), a specialized provider of service supply chain and reverse logistics solutions for the electronics industry, today announced the company has been awarded a Trademark for Reverse Logistics Optimized. “I am quite pleased that our application for Trademark has been approved by the U.S. Patent and Trademark Office, indicated Mr. Biancaniello, President and COO. “This Trademark directly communicates what PSSI brings to our clients as PSSI continually strives to refine the processes, solutions, repair yield and net value recovery on the products we service. With over 125 years of industry experience among our senior executives, we provide a consultative approach to reverse logistics based on a broad base of industry experience in manufacturing, product repair, depot and field service management, service parts management and product remarketing.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) provides service supply chain solutions to assist OEMs, service providers, retailers, distributors, carriers and 3PLs provide reverse logistics solutions including product returns management and depot repair services that optimize value recovery on returned products and extend the life-cycle on deployed electronics. Operating from 125,000 Sq. Ft. facility in a triple free port zone, PSSI employs lean manufacturing principles and is an ISO9001:2008 certified operation.

Product Support Services Teams with Aquis Communications

PSSI will handle returns, repair and refurbishment for Aquis’ pager business


Coppell, Texas (Oct. 17, 2011) – Product Support Services, Inc. (PSSI) today announced that Aquis Communications has authorized PSSI to assume the total multi-brand pager returns management system in support of 100 percent of the company’s extensive pager business.

PSSI’s services will include returns management, returns data collection, inventory management, cosmetic refurbishment, as well as test and repair services. This will support Aquis’ fulfillment of new customer orders, as well as the exchange order requirements of existing customers.

Aquis Communications, a subsidiary of ComSoft Corporation, provides mission-critical and time-sensitive communications services, including wide area and private paging systems, emergency mass notification systems (UnityAlert) and telecom expense management (TEAM), for government agencies, healthcare organizations, educational institutions, public safety and industrial organizations across the country.

According to Aquis Chairman Rick Gdovic, PSSI was selected to be the company’s sole source for returns, repair and refurbishment for its paging business in large part due to PSSI’s exceptional quality, quick turnaround and excellent customer support.

“We believe this partnership will dramatically help us better serve our customers,” said Gdovic. “We look forward to working with PSSI as our returns and repair servicing center.”

Specializing in electronics repairs and returns management, PSSI serves more than 1 million pager customers throughout the U.S. According to PSSI President and COO Bill Biancaniello, the relationship with Aquis was a natural fit for both businesses.

“An effective returns management program can improve a company’s sustainability, profitability and customer service,” said Biancaniello. “We are looking forward to generating positive results for Aquis and its customers.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of electronic products. For more information about PSSI, visit


PSSI Expands its Relationship with Pantech

PSSI Expands its Relationship with Pantech in North America with the Retail Sale of Consumer Driven Products and Accessories

Pantech will now entrust PSSI with the full retail sale of Pantech accessories to include batteries, covers and chargers for Pantech’s GSM cell phones


Coppell, Texas (Oct. 4, 2011) – Product Support Services, Inc. (PSSI), is proud to announce that Pantech Wireless Inc, the American subsidary of South Korea based Pantech Co. Ltd., has now authorized PSSI to commence the sale of Pantech parts and accessories to the North American consumer.

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PSSI Teams with Pantech Wireless

Product Support Services Teams with Pantech Wireless to Enhance Warranty Services in North America

PSSI will handle returns, repair, refurbishment for Pantech’s GSM phones

PSSI Teams with Pantech

Coppell, Texas  – (Aug. 10, 2011) Product Support Services, Inc. (PSSI), has announced the signing of a contract with Pantech Wireless Inc, the American subsidiary of South Korea based Pantech Co. Ltd., to provide warranty service for the company’s GSM phones. This agreement will make PSSI the sole North American Authorized Service Center for the GSM line, currently sold in the United States through AT&T.  As such, PSSI will provide both In-Warranty and Out-of-Warranty repair and refurbishment services for all Pantech customers in North America.

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