Archive for October, 2011

 

Outsourcing vs. Offshoring for After Market Services

U.S.companies that have historically turned to outsourcing their products and services overseas as a way to cut costs and increase profits may soon see a reversal of this trend.

According to their Bureaus of Labor Statistics, wages inChinaandIndia(the top two countriesU.S.manufacturers have utilized for outsourcing) have risen significantly in the last decade, withChina’s increase in wages at a whopping 19% andIndia’s a few percentage points higher than that. Meanwhile, in theU.S., the rate of job growth has remained at a steady 3%. It won’t be long before what once was a significant gap in payroll expenditure will be leveling out.

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Product Support Services Teams with Aquis Communications

PSSI will handle returns, repair and refurbishment for Aquis’ pager business

 

Coppell, Texas (Oct. 17, 2011) – Product Support Services, Inc. (PSSI) today announced that Aquis Communications has authorized PSSI to assume the total multi-brand pager returns management system in support of 100 percent of the company’s extensive pager business.

PSSI’s services will include returns management, returns data collection, inventory management, cosmetic refurbishment, as well as test and repair services. This will support Aquis’ fulfillment of new customer orders, as well as the exchange order requirements of existing customers.

Aquis Communications, a subsidiary of ComSoft Corporation, provides mission-critical and time-sensitive communications services, including wide area and private paging systems, emergency mass notification systems (UnityAlert) and telecom expense management (TEAM), for government agencies, healthcare organizations, educational institutions, public safety and industrial organizations across the country.

According to Aquis Chairman Rick Gdovic, PSSI was selected to be the company’s sole source for returns, repair and refurbishment for its paging business in large part due to PSSI’s exceptional quality, quick turnaround and excellent customer support.

“We believe this partnership will dramatically help us better serve our customers,” said Gdovic. “We look forward to working with PSSI as our returns and repair servicing center.”

Specializing in electronics repairs and returns management, PSSI serves more than 1 million pager customers throughout the U.S. According to PSSI President and COO Bill Biancaniello, the relationship with Aquis was a natural fit for both businesses.

“An effective returns management program can improve a company’s sustainability, profitability and customer service,” said Biancaniello. “We are looking forward to generating positive results for Aquis and its customers.”

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of electronic products. For more information about PSSI, visit www.ProductSupportServices.com.

 

Why Returns Management Companies can be our Environmental Stewards

Due to the human need for status and entertainment, modern culture has been careless in its adaptation of energy-intense and resource-depleting technology. We look at the advantages of new technology without a thought to what happens to the old products that are left behind in wake of the “upgrade.”

According to the Environmental Protection Agency (EPA), e-waste is not going to be eliminated anytime soon. We have as many as 99 million analog TVs that are left to be disposed. Also, the EPA reports that nearly three out of four computers sold in theU.S. are stockpiled in garages and closets, or thrown away into landfills or incinerators.

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PSSI Expands its Relationship with Pantech

PSSI Expands its Relationship with Pantech in North America with the Retail Sale of Consumer Driven Products and Accessories

Pantech will now entrust PSSI with the full retail sale of Pantech accessories to include batteries, covers and chargers for Pantech’s GSM cell phones

 

Coppell, Texas (Oct. 4, 2011) – Product Support Services, Inc. (PSSI), is proud to announce that Pantech Wireless Inc, the American subsidary of South Korea based Pantech Co. Ltd., has now authorized PSSI to commence the sale of Pantech parts and accessories to the North American consumer.

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