PSSI Teams with Pantech Wireless

Product Support Services Teams with Pantech Wireless to Enhance Warranty Services in North America

PSSI will handle returns, repair, refurbishment for Pantech’s GSM phones

PSSI Teams with Pantech

Coppell, Texas  – (Aug. 10, 2011) Product Support Services, Inc. (PSSI), has announced the signing of a contract with Pantech Wireless Inc, the American subsidiary of South Korea based Pantech Co. Ltd., to provide warranty service for the company’s GSM phones. This agreement will make PSSI the sole North American Authorized Service Center for the GSM line, currently sold in the United States through AT&T.  As such, PSSI will provide both In-Warranty and Out-of-Warranty repair and refurbishment services for all Pantech customers in North America.

Founded in 1991, Pantech has been breaking new ground with phones, including the world’s smallest flip phone in 2007 and the world’s thinnest messaging device in 2008. They have become internationally recognized for their innovations and designs, winning multiple International Forum Design Awards and the coveted CES “Best of Innovations” Award in 2008.

Pantech looked at countless electronics repair service providers throughout the United States seeking a world class, quality driven company for the company’s broadly expanding product line,” said Jennifer Scott, Pantech customer service manager. “We found PSSI to have a great depth of highly experienced personnel, consistent high quality product turnout and the ability to quickly ramp up our service transition in a seamless manner for our consumers, all of which will expand the opportunities for Pantech and our customer base”.

Today, PSSI receives repairs and ships approximately 4,000 electronic units each day to fulfill its customers’ product returns management needs. PSSI has grown from 40 employees to more than 400 by focusing on and becoming an expert in providing services that ensure the efficient processing, repairing and fulfillment of returned electronic products and goods.

According to PSSI President and COO Bill Biancaniello, PSSI is one of the largest repair depot support centers for wireless electronics, intelligent transportation systems, telecommunications equipment, consumer products and electronics in the industry.

“We are very excited and proud to have been chosen by Pantech to support their customer’s needs throughout North America,” said Biancaniello.  “We look forward to building a long term partnership.

About Product Support Services, Inc.

Based in Coppell, Texas, Product Support Services, Inc. (PSSI) specializes in electronics repair and refurbishment to help manufacturers, technology users, service providers, retailers and logistics professionals reduce operating costs and eliminate high levels of waste by extending the useful life of electronic products. For more information about PSSI, visit


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