Archive for August, 2011

 

Returns Management in Your Supply Chain

 

Every supplier, either wholesale or retail, has to deal with returns and defective products at some time or another. It’s all a part of doing business, but usually results in a financial loss, and a quandary as to how to dispose of the returns. If a company were to institute a returns management program for dealing with returns, there is a possibility to recoup some of the financial loss.

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Green Supply Chain Strategy:

Add Electronics Repair and Refurbishment to Your Recycling Program


When products are returned, there are many creative ways for companies to maximize value of the returns while expanding their green initiatives. The simplest and most often implemented green supply chain strategy is recycling electronics and products when they have reached the end of their useful lives.Additional opportunities are often not as obvious, but can be very valuable with the assistance of an organization that specializes in returns management and electronics repair. For example:

  • The product no longer functions, however it still has substantial value in the harvesting of valuable, and at times, rare components.  These can be used in the refurbishment of the products or can be sold for maximum value.
  • The product is still fully functional and thus can be repackaged and sold as refurbished goods in a secondary market, thus adding additional revenue to the owners.
  • The product is no longer functional; however it can still be repaired/remanufactured and reused and/or sold in a secondary market, again at a profit to the owners.

Bottom line: Efficient strategies to refurbish, reuse and resell products and raw materials save money and increase profits while still benefiting our environment.

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Returns Management and Your Bottom Line

Consider the impact returns have on your customers. First, they have to spend their time and energy to bring the product back to the store. Then, if the item is not in stock or has to be ordered, they will have to come back again or wait for the item to be shipped. All this is aggravating to the consumer and could cause the loss of one or more customers, if the return is not handled properly. In today’s social networking world, one unhappy customer could have could have a major effect on new sales revenue!

Returns Management

Other costs of returns include:

  • Costs to process returns
  • Cost of replacement or refund to consumer
  • Transportation costs to bring in replacement items
  • Warehouse space and stocking costs
  • Labor costs for sorting, triaging and determining warranty status
  • Costs incurred to return to the manufacturer or distribution center

These negative impacts to both customers and company bottom lines can be avoided and actually turned into profits with the right returns management strategy.

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PSSI Teams with Pantech Wireless

Product Support Services Teams with Pantech Wireless to Enhance Warranty Services in North America

PSSI will handle returns, repair, refurbishment for Pantech’s GSM phones

PSSI Teams with Pantech

Coppell, Texas  – (Aug. 10, 2011) Product Support Services, Inc. (PSSI), has announced the signing of a contract with Pantech Wireless Inc, the American subsidiary of South Korea based Pantech Co. Ltd., to provide warranty service for the company’s GSM phones. This agreement will make PSSI the sole North American Authorized Service Center for the GSM line, currently sold in the United States through AT&T.  As such, PSSI will provide both In-Warranty and Out-of-Warranty repair and refurbishment services for all Pantech customers in North America.

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